Modern workplaces are all about collaboration and the right online collaboration tools. We meet to discuss projects, we work in groups, our offices are designed as open concept spaces that should encourage communication and teamwork. However, after the collaboration meeting adjourns, every member of the team leaves with a list of action items that he is individually responsible for. There is never an email that 2 people must write to follow up on the meeting. Even if a task is “shared” between several team members, they must find ways to collaborate on it taking turns, or reviewing each other’s work, or combining separate pieces of the project they have created independently. At any point in time responsibility for a specific unit of work is with one person, not with the whole team. Understanding this makes things simple – if every member of the collaborative team completes his unit of work on time and well, chances are the team will succeed with the project.
GoodDay makes organizing individual tasks of the teams easy and ensures that the responsibility for every unit of work or every step of the project is clearly assigned to one member of the team at any point in time. If would be hard to effectively manage a team if 3 members were assigned to a task and it would be impossible to tell at a glance who is now holding up the project. Available 24/7 online, GoodDay eliminates the confusion by always, always putting one person in charge of a particular task at a particular point in time. This is achieved through “Action Required” feature wich.
When responsibility is clearly in the hands of a single person, no matter how small the task and no matter for how short a period of time that is the case, and when great technology is in place, team collaboration happens naturally. Coupled with forced transparency (big screens), clearly assigned responsibility forged self-regulating teams and organizations.
The purpose of assigning responsibility within the system to one person is not to put blame on someone if the project is delayed or fails. The purpose is to provide real-time information to all team members and empower them to figure it out themselves by either helping the overloaded team member who becomes a bottleneck or reassigning responsibilities to better reflect team member skills.
GoodDay colaboration tools, by visualizing personal responsibility and its effect on the team performance, forces everyone to understand their role and impact, helps find ways to improve, and motivates individuals to become better team members.
GoodDay approaches responsibility on several levels, as explained below:
Personal responsibility: Relates to the individual actions, input, tasks, sub-projects, and has immediate effect on the processed and outcomes within one’s department or team.
Team responsibility: States that the team as a whole is responsible for project execution and its results. If the project is delayed or fails, the team is responsible, not an individual member.
Company responsibility: Drives executives to motivate and empower their departments and teams and reflects the outcomes of the company productivity and management effectiveness on the highest levels.
GoodDay's collaboration tools through Action Required, helps prevent and eliminate collaboration bottlenecks that affect performance, morale and deliverables. GoodDay tracks every action, measures its impact and derives quantitative data from all activities in the system. This helps identify team members who, for example, are consistently the slowest to respond to tasks or messages. The next step, within GoodDay framework, is not to label this team member as a poor performer, but rather to dig deeper and understand if work is distributed fairly between collaborators and if it is manageable for all team members. Slow responding team member may be overloaded and may be a real bottleneck in the project. On the other hand, he may need some additional training on particular aspects of his job where he is indeed struggling and spends too much time learning on the job vs. completing the tasks. In any case, removing bottlenecks and analyzing slow responses becomes possible when data is available across all teams and historically, to understand the underlying cause. Keeping positive attitude and promoting growth mindset is important when solving this challenge, because it will enable the manager to improve its team dynamics instead of creating negative atmosphere by blaming one team member for poor planning, training, and workload distribution.